I come into your business as an Operations Director, whether for a few months or ongoing, and build the systems your team needs to scale without burning out. Here's what that looks like:

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Systems & Automation

I design workflows that reduce manual work and eliminate bottlenecks. From staff onboarding to customer management, I build systems that run smoothly whether you're in the room or not. ✓ Process mapping & documentation ✓ Workflow automation ✓ Standard Operating Procedures (SOPs) ✓ Tool integration & optimization

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Structure & Governance

I create clarity around who does what, when, and how. Your team stops guessing and starts executing with confidence because roles, responsibilities, and handoffs are crystal clear. ✓ Team structure & role definition ✓ Project governance frameworks ✓ RAID logs (Risks, Assumptions, Issues, Dependencies) ✓ Scrum & Agile implementation

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Delivery & Optimization

I ensure your projects, products, or events actually ship on time and on budget. I identify what's slowing you down, fix it, and build controls to prevent it from happening again. ✓ Delivery planning & execution ✓ Stakeholder coordination ✓ Quality assurance & testing protocols ✓ Continuous improvement cycles

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WHO THIS IS FOR

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Is This For You?

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My operations services are designed for businesses that: ✓ Are scaling fast and need structure before chaos takes over ✓ Have talented teams but lack clear processes or governance ✓ Are launching products, events, or campaigns and need delivery confidence ✓ Want to automate repetitive work so the team can focus on strategy ✓ Need an experienced Operations Director without a permanent hire ✓ Are tired of "winging it" and ready for systems that actually stick If your business is growing but your operations feel fragile, let's talk.

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HOW IT WORKS

How We Work Together

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Every engagement is tailored to your business, but here's the typical process:

STEP 1: Discovery (Week 1-2)

I assess where you are today. What's working? What's breaking? Where are the gaps? I talk to your team, review your workflows, and identify the highest-impact opportunities. Deliverable: Operations Assessment Report

STEP 2: Design (Week 2-4)

I design the systems you need. Process maps, governance frameworks, automation workflows— whatever your business requires to operate efficiently. Deliverable: System Design & Implementation Plan

STEP 3: Implementation (Ongoing)

I build it with your team, not for them. I don't just hand you a deck and disappear. I work alongside your team to implement, test, and refine until the systems are embedded and running smoothly. Deliverable: Fully operational systems + trained team.

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Handover & Support

I ensure sustainability. Your team learns how to maintain and improve the systems. I provide documentation, training, and ongoing support (if needed) so the structure outlasts my engagement. Deliverable: SOPs, training materials, support plan.

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RESULTS

Real Results from Real Clients

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BizzFest - Event Operations

Challenge: Festival needed automated systems for staff and customers before launch. Solution: Built end-to-end operational workflows—from registration to post-event follow-up—ensuring seamless execution. Result: Festival delivered on time with zero operational failures. Systems now reusable for future events.

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Opply - Business Process Transformation

Challenge: Growing startup lacked clarity on processes, causing bottlenecks and team confusion. Solution: Mapped core workflows, documented SOPs, and created governance structures for cross-functional teams. Result: Team productivity increased. Decision-making accelerated. Founders could finally focus on strategy instead of firefighting.

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Let's Level Up - Operations Backbone

Challenge: Scaling business needed structure to support growth without chaos. Solution: Introduced streamlined workflows, role clarity, and delivery frameworks that gave the team confidence to scale. Result: Business scaled smoothly. Team could deliver consistently without constant oversight from founders.

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WHY WORK WITH ME?

Why Choose Me?

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I'm Lesha Graham—PhD Researcher and Operations Expert with 20 years of experience building systems for brands like Spotify, Sky, ASOS, and more. Here's what sets me apart: ✓ I've done this across industries—tech, events, retail, services ✓ I don't just design systems I implement them with your team ✓ I use proven frameworks (Scrum, Agile, Lean) adapted to your reality ✓ I build systems that stick, not slide decks that gather dust ✓ I train your team so they own the processes after I leave Expert guidance. Trusted results. Zero pretense.

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SERVICES & PRICING

Services & Engagement Options

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I offer flexible engagement models depending on your needs:

🔹 PROJECT-BASED

Fixed-scope engagements for specific initiatives: • Product launch operations • Event delivery management • Process transformation projects • System implementation Timeline: 1-6 months Pricing: Project-based fee (quoted after discovery)

🔹 RETAINER

Ongoing operational support for growing businesses: • Monthly operations oversight • System optimization & troubleshooting • Team coaching & governance • Continuous improvement Timeline: 3-12 month retainers Pricing: Monthly retainer (customized to scope)

🔹 FRACTIONAL OPERATIONS DIRECTOR

Part-time executive operations leadership: • Strategic operations planning • Team structure & scaling • Cross-functional coordination • Vendor & stakeholder management Timeline: Ongoing (2-3 days/week typical) Pricing: Monthly fee based on commitment.

​Not sure which model fits your needs? Let's have a conversation.​

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